Responsible Gaming â Play Smart, Stay in Control
jiliho is committed to providing a safe and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming tools help you stay in control of your time and spending at every step.
jiliho's Responsible Gaming Pledge
At jiliho, we believe that online gaming should be a source of entertainment â not a source of financial stress, anxiety, or personal harm. Our platform is designed for adult players in Bangladesh who choose to participate freely and within their means. We take our duty of care seriously, and our responsible gaming framework reflects that commitment at every level of the platform.
Gambling is a leisure activity, and like all leisure activities, it is most enjoyable when approached with clear boundaries and a calm mindset. jiliho provides a range of practical tools and resources to help you maintain those boundaries. Whether you want to set a daily deposit limit, take a short break from the platform, or permanently close your account, our support team and account controls are here to assist you.
Problem gambling can affect anyone, regardless of income, education, or background. It is not a reflection of personal weakness â it is a recognised condition that responds well to early intervention. If you ever feel that your relationship with gambling is changing in a way that concerns you, jiliho encourages you to act early and to reach out for help. The tools described on this page are available to all players at any time, without judgment.
21 and above only
Tools Available to Every jiliho Player
jiliho provides the following responsible gaming tools directly within your account settings. All tools are free to use and take effect immediately upon request.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit limit on your jiliho account. Once a limit is in place, the system will automatically decline any deposit that would exceed the threshold you have chosen. Reducing a limit takes effect immediately; increasing a limit requires a 72-hour cooling-off period to protect against impulsive decisions during a losing streak.
Session Time Limits
Set a maximum session length so that jiliho automatically logs you out after a defined period of continuous play. This tool is especially useful if you find yourself losing track of time on the platform. You will receive an on-screen reminder when you are approaching your chosen limit, giving you the chance to reflect before continuing.
Cool-Off / Time-Out Periods
If you need a short break from jiliho, you can activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, place bets, or make deposits. Marketing communications are paused for the duration of the time-out. This tool is ideal when you want a temporary pause without permanently closing your account.
Self-Exclusion
Self-exclusion is a longer-term measure for players who feel they need to stop gambling for an extended period. You can request self-exclusion for a minimum of 6 months or on a permanent basis. During self-exclusion, your account is closed, all marketing is stopped, and you will not be able to reopen your account until the exclusion period has ended. Permanent self-exclusion cannot be reversed. To activate self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request".
Activity Statements
You can request a full activity statement showing your deposit history, withdrawal history, net gaming activity, and total time spent on jiliho over any period. Reviewing your activity statement regularly helps you maintain an accurate picture of your gambling behaviour and can serve as an early warning if spending patterns are changing unexpectedly.
Reality Check Reminders
Enable reality check notifications to receive a brief on-screen pop-up at regular intervals during your session. The pop-up shows how long you have been playing and your net win or loss for the session. You can choose to continue or end your session at the reminder. These reminders are designed to keep you present and aware, reducing the risk of playing on autopilot during extended sessions.
Your Control Panel
All of the following controls are available inside your jiliho account settings at any time.
Deposit Limit
Daily, weekly, or monthly cap on deposits
Session Timer
Auto-logout after your chosen play time
Time-Out
Short break: 24 hrs, 48 hrs, 7 or 30 days
Self-Exclusion
6-month or permanent account closure
Activity Log
Full history of deposits and gaming activity
Reality Check
Regular in-session reminders of time and spend
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following self-assessment questions are designed to help you reflect honestly on your gambling behaviour. If you answer "yes" to several of these questions, it may be time to use one of jiliho's responsible gaming tools or to speak with a trained support professional.
Self-Assessment â Be Honest With Yourself
Answer "yes" to 3 or more? Consider reaching out for support.
- Do you spend more money on gambling than you originally planned, or chase losses to try to win back money you have lost?
- Have you borrowed money, sold possessions, or used money set aside for essential expenses (rent, food, bills) to fund gambling?
- Do you feel irritable, anxious, or restless when you are not gambling, or when you try to reduce how much you gamble?
- Have you tried to hide the extent of your gambling from family members or friends in Dhaka, Chittagong, Sylhet, or elsewhere?
- Has gambling caused problems in your relationships, your work, or your studies?
- Do you gamble to escape stress, anxiety, depression, loneliness, or other difficult feelings, rather than purely for entertainment?
- Have you made repeated unsuccessful attempts to cut back or stop gambling entirely?
â ī¸ If You Answered Yes to Several Questions
Please consider activating a time-out or self-exclusion on your jiliho account, and reach out to our support team at [email protected]. Our team can connect you with appropriate resources and ensure your account is restricted while you take time to seek help.
How to Activate Responsible Gaming Controls
Activating responsible gaming controls on your jiliho account is straightforward. Follow the steps below or contact our support team directly if you need assistance.
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1
Log in to Your jiliho Account
Access your account via the jiliho Login page. Ensure you are using a secure, private connection before accessing account settings.
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2
Navigate to Account Settings
Tap on your account profile icon and select "Account Settings". The Responsible Gaming section is clearly labelled within the settings menu.
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3
Choose Your Tool
Select the tool you wish to activate â deposit limit, session timer, time-out, reality check, or self-exclusion. Each tool has a clear description and configuration screen.
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4
Confirm Your Settings
Confirm your chosen settings. Restrictions take effect immediately. You will receive a confirmation via the email address registered to your jiliho account.
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5
Contact Support if Needed
If you are unable to access your account settings or require immediate assistance, contact our support team at [email protected]. Self-exclusion and time-out requests submitted via email are processed within one (1) business hour.
Preventing Underage Gambling
jiliho maintains a strict 21+ policy and verifies the age of all players during the account registration process. Players who cannot provide valid proof of age will not be permitted to deposit, play, or withdraw funds on the jiliho platform. This is a non-negotiable requirement, not an optional step.
If you share a device with younger family members â including children or teenagers in your household â we strongly recommend taking the following precautions to prevent accidental or unauthorised access to the jiliho platform:
- Never share your jiliho account login credentials with anyone, including family members.
- Log out of your jiliho account after every session, especially on shared or family devices.
- Use a strong, unique password that younger household members cannot easily guess.
- Enable device-level screen time controls or parental control software on any shared smartphone or tablet.
- Store any payment cards or bKash / Nagad wallet credentials securely, so they cannot be used to fund a gaming account without your knowledge.
- If you suspect that a minor has accessed your jiliho account, contact our support team immediately at [email protected]. We will investigate and take appropriate action, including reversing any transactions made by a minor.
đ Age Verification Policy
All jiliho accounts are subject to age verification. Players may be asked to submit a copy of their National ID Card (NID), passport, or other government-issued photo identification at any stage of their membership. Accounts where age verification is outstanding may have deposits, gameplay, and withdrawals suspended until verification is complete.
When to Seek Help and How to Contact Us
If gambling is no longer fun â if it is causing you stress, financial difficulty, or conflict with the people around you â please do not wait. Reaching out early makes a significant difference to outcomes. jiliho's support team is available to assist you with immediate account restrictions and to point you toward further help.
đŦ Contact jiliho Support
Email our responsible gaming team at [email protected] â use the subject line "Responsible Gaming Help" and include your account username. We will respond within one (1) business hour during operating hours and will immediately apply any account restrictions you request, including time-out and self-exclusion.
We also encourage players who are experiencing difficulties to speak openly with a trusted family member or friend. Gambling problems respond well to social support alongside professional help. You do not need to manage this alone.
Play Safely â Explore jiliho Responsibly
When you play within your limits, every session on jiliho is more enjoyable. Browse our games, check our FAQ, or head to the casino â always on your own terms.