Privacy Policy – How jiliho Handles Your Personal Data

Your Privacy Rights on jiliho

Who We Are and How to Contact Us

This Privacy Policy is issued by jiliho ("we", "us", "our"), the operator of the jiliho online gaming platform accessible at https://jiliho.app. jiliho is an internationally operated gaming platform serving players in the Bangladesh market. For the purposes of applicable data protection law, jiliho acts as the data controller in respect of the personal data of players and visitors to the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data jiliho holds about you, you may contact us at any time using the details below. We will acknowledge all privacy-related enquiries within two (2) business days and aim to provide a full response within fourteen (14) business days.

What Personal Data We Collect

jiliho collects personal data in two primary ways: information you provide to us directly when registering an account or using our Services, and information collected automatically as you interact with the platform. The categories of personal data we collect are set out below.

2.1 Data You Provide Directly

• Registration data: your full legal name, date of birth, gender, email address, mobile phone number, and the city or region of Bangladesh in which you reside (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Identity verification documents: national identification card (NID), passport, or other government-issued photo ID as required for Know Your Customer (KYC) verification.
• Payment information: your bKash, Nagad, Rocket, or Upay mobile wallet number as required to process deposits and withdrawals. jiliho does not store full card numbers for Visa or Mastercard transactions — these are handled directly by our payment processor.
• Customer support communications: any messages, emails, or chat transcripts you send to the jiliho support team, including any personal information contained therein.
• Responsible gaming preferences: self-exclusion requests, deposit limit settings, and session time limit preferences you apply to your account.

2.2 Data Collected Automatically

• Device and technical data: your IP address, device type, operating system, browser type and version, and screen resolution.
• Usage data: pages visited on the jiliho platform, games played, betting activity, session duration, clicks, and navigation paths.
• Transaction data: deposit and withdrawal amounts, dates, times, and payment methods used — retained as required for financial record-keeping and anti-money laundering compliance.
• Cookie and tracking data: as described in Section 6 of this Privacy Policy.

How jiliho Uses Your Personal Data

jiliho uses the personal data it collects for the following purposes, each of which has a defined legal basis under applicable data protection principles:

• Account operation and management: to create and maintain your jiliho player account, verify your identity, process login requests, and enable you to access the games and betting markets available on the platform.
• Payment processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, and Upay, to verify that payment accounts are registered in your name, and to maintain records of all financial transactions for accounting and regulatory purposes.
• Fraud prevention and security: to monitor your account and transaction activity for signs of fraud, money laundering, bonus abuse, or other prohibited conduct, and to take appropriate action where such activity is identified.
• Regulatory and legal compliance: to fulfil our obligations under applicable anti-money laundering (AML) regulations, including the retention of identity and transaction records and, where required, the reporting of suspicious activity to the relevant authorities.
• Responsible gaming: to monitor betting patterns that may indicate problem gambling behaviour and to apply account restrictions requested by the player, including deposit limits, session limits, and self-exclusion.
• Platform improvement: to analyse how players use the jiliho platform and to make improvements to the user interface, game selection, and overall player experience based on aggregated usage data.
• Marketing communications (opt-in only): to send you information about bonuses, new games, seasonal promotions (including Eid offers, Pohela Boishakh specials, and BPL cricket promotions), and other jiliho news — only where you have given your explicit consent to receive such communications.
• Customer support: to respond to your enquiries, resolve disputes, and provide assistance with account-related issues.

When and With Whom We Share Your Data

jiliho does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

4.1 Payment Service Providers

To process your deposits and withdrawals, jiliho shares your payment account details (e.g., your bKash or Nagad wallet number) with the relevant mobile financial service provider. This sharing is strictly necessary to complete the transaction and is governed by each provider's own terms and privacy policy.

4.2 Identity Verification Partners

jiliho may use third-party KYC verification services to confirm your identity and age. These partners receive only the data necessary to perform verification and are contractually prohibited from using your data for any other purpose.

4.3 Game Content Providers

Game studios and providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive aggregated, anonymised session data to support game performance monitoring. Individually identifiable player data is not shared with game studios for marketing purposes.

4.4 Law Enforcement and Regulatory Authorities

jiliho may be required by law to disclose personal data to government authorities, regulators, or law enforcement agencies. We will comply with such requests where legally obligated to do so, and will notify you of any such disclosure to the extent permitted by law.

Your Data Rights and How to Exercise Them

As a jiliho player, you have a number of rights in relation to the personal data we hold about you. These rights are set out below along with guidance on how to exercise each one.

• Right of access: you may request a copy of all personal data jiliho holds about you. We will provide this within fourteen (14) business days of a verified request at no charge for the first request in any twelve-month period.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Account name and date of birth corrections require supporting identity documentation.
• Right to erasure: you may request that jiliho delete your personal data where it is no longer necessary for the purposes for which it was collected. Please note that we are required to retain certain data (particularly KYC documents and transaction records) for regulatory compliance periods — erasure requests cannot override these legal obligations.
• Right to restrict processing: you may request that we temporarily restrict the use of your data while a correction or objection is being resolved.
• Right to withdraw marketing consent: if you have previously opted in to receiving marketing communications from jiliho, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of any marketing sent prior to withdrawal.
• Right to lodge a complaint: if you believe jiliho has handled your personal data in a manner inconsistent with this Privacy Policy, you have the right to raise a complaint with us directly. We will acknowledge complaints within two (2) business days and endeavour to resolve them within fourteen (14) business days.

To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request", your jiliho username, and a clear description of the right you wish to exercise. We may request additional identity verification before processing your request to protect against unauthorised access to your data.

Cookies and Tracking Technologies

The jiliho platform uses cookies, web beacons, and similar tracking technologies to deliver a smooth and personalised gaming experience. Cookies are small text files stored on your device when you visit a website. They allow jiliho to recognise your browser on return visits and to remember your preferences.

6.1 Types of Cookies Used

• Strictly necessary cookies: these are essential for the jiliho platform to function. They maintain your login session, remember your language preference, and ensure the security of your account. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: these remember your platform preferences (such as your preferred game category or deposit method) so that you do not need to re-enter them on each visit.
• Analytics cookies: jiliho uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where technical issues arise. This data is aggregated and does not identify you personally.
• Marketing cookies (opt-in): where you have consented, jiliho may use cookies to deliver relevant promotional content on the platform based on your gaming preferences and history.

6.2 Managing Your Cookie Preferences

You can manage or disable non-essential cookies at any time through your browser settings. Instructions for the most common browsers are available on your browser provider's support pages. Please be aware that disabling functional or analytics cookies may affect your experience on the jiliho platform, including the ability to stay logged in or have your preferences remembered between sessions.

Data Security Measures

jiliho implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and the jiliho platform.
• Encrypted storage of all personally identifiable data and identity documents on secured servers with restricted access controls.
• Multi-factor authentication options available to players for additional account security.
• Regular internal security reviews and penetration testing to identify and address potential vulnerabilities.
• Strict access controls ensuring that only authorised jiliho staff with a legitimate operational need can access player personal data.
• Incident response procedures to detect, contain, and notify affected players of any data breach in a timely manner, in accordance with applicable data protection obligations.

While jiliho takes data security seriously and invests in robust protective measures, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your jiliho account and to enable any additional security features available in your account settings.

Changes to This Privacy Policy

jiliho reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the Services we provide. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify active players by email or via an in-platform notification.

Your continued use of the jiliho platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically, particularly before making a deposit or using a new feature for the first time.